AI Smart Agent That Captures Every Lead, 24/7
TL;DR — Smart Agent is a single AI agent that answers both phone calls and website chat, trained on your own website. It qualifies leads, books appointments, and drops every conversation into your CRM — live in under a minute at the demo, from about £199/month once live.
Smart Agent handles your calls and chats around the clock, qualifies leads, and books appointments — trained on your website in minutes.
What is Smart Agent?
Smart Agent is an AI agent that answers both voice calls and website chat, trained end-to-end on your own website. It reads your services, pricing, opening hours, delivery areas and FAQs, then handles enquiries with the tone and detail of a well-briefed team member. One agent handles both channels, so a caller and a chat visitor get the same accurate answers, in the same brand voice, with the same booking flow at the end.
Who is Smart Agent for?
Any UK service business that loses leads outside office hours or when the team is busy: dental and medical clinics, law firms, accountants, agencies, home services, gyms, salons, real estate. If more than one in ten enquiries currently goes unanswered — a missed call, an unanswered chat, a slow email reply — Smart Agent recovers that revenue without adding headcount.
How does Smart Agent work?
- Train. Paste your website URL. Smart Agent crawls your pages and builds a knowledge base of your services, pricing, hours and policies in about 60 seconds.
- Configure. Choose the voice, tone and languages. Set which questions it should qualify on (budget, location, urgency) and which calendar it books into.
- Deploy. Add the chat widget to your site and forward your phone number. The agent is live on both channels immediately.
- Improve. Every conversation is logged with a transcript, sentiment, outcome and next step. Review a handful a week and the agent's answers get sharper.
Voice and chat, one brain
- Answers inbound calls in a natural human voice with sub-second latency.
- Replies to website chat instantly, day or night, in the visitor's language.
- Qualifies with a short list of questions you define, then books straight into your calendar.
- Escalates to a human when the caller asks, when a keyword triggers, or when it's unsure.
- Passes every conversation into your CRM with full transcript, recording, outcome, and lead score.
Smart Agent vs a traditional chatbot or answering service
Traditional chatbots use scripted decision trees and break the moment a visitor phrases a question in an unexpected way. Human answering services are accurate but cost £500–£1,500 per month, only cover office hours in one language, and rarely book straight into your calendar. Smart Agent combines the accuracy of a trained receptionist with 24/7 coverage, multilingual support, and direct booking — for a fraction of the cost of even a part-time hire.
Try it in under a minute
Head to the live demo, enter your website URL, and we build an agent trained on your content in about 60 seconds. Speak to it on voice, chat with it in the widget, or send it a test lead and watch it land in the dashboard. See pricing, compare with the standalone NexLevel Voice receptionist, or book a demo for a walk-through with the team.
Frequently asked questions
How is Smart Agent different from NexLevel Voice?
Voice is a dedicated inbound-call AI receptionist tuned for phone conversations. Smart Agent adds website chat on top and shares the same brain across both channels, so a caller and a chat visitor get identical answers and go through the same booking flow. Most clinics and single-location businesses start with Voice; multi-channel or e-commerce-adjacent businesses usually start with Smart Agent.
How long does Smart Agent take to set up?
Under a minute for the demo, and typically 15–30 minutes for a production deployment: point it at your website, connect your calendar and phone number, add the chat snippet to your site, and it's live on both channels.
What data does Smart Agent train on?
Only your public website content by default — services, pricing, hours, FAQs, and location data. You can also upload PDFs (menus, policies, price lists) and paste extra context. Nothing is shared with other customers and everything is stored in the UK/EU under GDPR.
Can Smart Agent book directly into my calendar?
Yes. It integrates natively with the NexLevelCRM calendar and with Google Calendar. Once qualified, the caller or chat visitor picks a slot inside the conversation and receives an SMS or email confirmation immediately.
What happens if Smart Agent doesn't know the answer?
It says so honestly rather than guessing, offers to take a message, and escalates to a human — either by transferring the call, sending an internal notification, or booking a callback. Every unclear turn is flagged in the dashboard so you can improve the knowledge base in one click.
How much does Smart Agent cost?
Smart Agent starts at £199/month for standard usage and scales with call minutes and chat volume. Full details, plus bundle savings when combined with the wider CRM, are on the pricing page.
Which languages does Smart Agent support?
Over 30 languages on both voice and chat, including English, Welsh, French, Spanish, Portuguese, German, Italian, Polish, Arabic and Mandarin. It auto-detects the caller's or visitor's language and replies in the same one.